Return Policy

Fishing Gear Return Policy

To ensure your satisfaction with your shopping experience, we offer the following return policy. If you are not satisfied with your fishing gear purchase, you may request a return based on the following terms and conditions:

Return Conditions

  1. Return Period: You may request a return within 30 days from the date you received the item.
  2. Product Condition: The item must be unused, undamaged, and in its original packaging. Please ensure that all original tags and accessories are included.
  3. Proof of Purchase: Please provide proof of purchase, such as the order confirmation email or a copy of the invoice, to process your return request.

Return Process

  1. Contact Customer Service: Reach out to our customer service via our support email ([email protected]) or phone to request a return.
  2. Return Authorization: Our customer service team will review your return request and provide you with a Return Merchandise Authorization (RMA) number.
  3. Return Shipping: Please send the item, along with the RMA number, proof of purchase, and all accessories, to our return address. Return shipping costs are the responsibility of the customer.

Refund Policy

  1. Refund Processing Time: Refunds will be processed within 7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
  2. Refund Amount: The refund amount will include the original item price and initial shipping cost (if applicable), but will not include return shipping costs.
  3. Exceptions: If the returned item does not meet the return conditions or is missing any accessories, we will be unable to process the refund and will notify you accordingly.

Exchange Policy

  1. Exchange Request: If you wish to exchange an item, please follow the return process above and indicate your exchange request.
  2. Exchange Processing: We will arrange the exchange based on stock availability after receiving the returned item and will notify you of the exchange status.

Additional Information

  • Custom Items: Any custom or personalized items are not eligible for return unless there is a quality issue.
  • Quality Issues: If you receive an item with a quality issue, please contact our customer service team immediately, and we will resolve the issue as soon as possible.

Thank you for your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.