Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. Orders

Q: How do I place an order on your website? A: Browse our products, select the items you wish to purchase, click "Add to Cart," then proceed to checkout by clicking the cart icon and follow the prompts to complete the payment.

Q: Can I modify or cancel my order? A: If your order has not yet shipped, please contact our customer service team as soon as possible to modify or cancel it. Orders that have already shipped cannot be canceled, but you can request a return after receiving the item.

2. Shipping and Delivery

Q: What shipping methods do you offer? A: We offer standard shipping and expedited shipping services. Domestic orders typically arrive within 7-15. International shipping times vary by destination.

Q: How can I track my order? A: Once your order is shipped, you will receive an email with a tracking number. You can use this number to track your order status in real-time on our website or our logistics partner's website.

3. Returns and Refunds

Q: How do I request a return? A: If you are not satisfied with your purchase, you can request a return within 30 days of receiving the item. Please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and follow the instructions to return the item.

Q: How long does it take to process a refund? A: Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.

4. Product Information

Q: What brands of fishing gear do you carry? A: We partner with globally recognized fishing gear brands, including Shimano, Daiwa, Penn, Fox, and more, to provide you with high-quality products.

Q: How do I choose the right rod and reel for me? A: When choosing a rod and reel, consider the type of fishing, the fishing environment, and your personal preferences. Our customer service team is always ready to provide expert advice and guidance.

5. Customer Service

Q: How can I contact your customer service team? A: You can reach our customer service team through the following methods:

6. Payment

Q: What payment methods do you accept? A: We accept various payment methods, including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and more.

Q: Is my payment information secure?

A: We use SSL encryption technology to protect your payment information and ensure your transaction is secure. We do not store your payment information.